1. How far in advance do you have to book your event?
It's recommended to book 24 hours in advance. Walk-ins are welcome if space available.

 

2. What does the VIP wristband entitle you to?
The VIP wristband would allow you to partake in bumper cars, the frog hopper, and BallOCity (3-story ball bit attraction) as much as you would like throughout your stay at StoneFire Pizza Company.

 

3. Do you accept tax exempt status?
If your group is tax exempt, you must provide StoneFire Pizza Company with your tax-exempt number and a copy of your tax exempt form. For IRS reporting purposes, all tax exempt groups must make payment in the form of organizational check or charge which matches the tax exempt certificate in name.

 

4. Do you have to put down a deposit?
A deposit is required to confirm all group contracts and is due at the time of booking. StoneFire Pizza accepts cash, pre-approved corporate checks, Visa, MasterCard, and American Express. The minimum deposit accepted for each reservation is $50. Deposits on bookings which exceed $500 in total cost will be calculated at 10% of the total contract price.

 

5. When do you pay the rest of the balance after making the deposit?
On event day, any balance owed to StoneFire Pizza Company is due immediately upon arrival. When paying cash, we ask that you please collect all individual payments prior to check-in. Stonefire Pizza Company requires consolidated payment for all money transactions since individual guest payments cannot be processed through our normal means without causing long delays for general admission guests.

 

6. How many Chaperones are required for our event?
Please be aware that we do require one adult to every eight children under the age of 18 years old.

 

7. What is StoneFire Pizza Company’s confirmation policy and how long do you have to change any items on your contract?
StoneFire Pizza Company understand that the planning of your group activity can go through transition after the original booking, so we allow you to change your group contract up to 72 hours prior to event day. It is the group’s responsibility to notify StoneFire Pizza Company of any revisions or modifications to the original agreement with in this timeframe. Should your attendance fall below the confirmed minimum number on that day, you will be required to pay for the confirmed number. However, all game cards will be given to you at the start of the event, and you are welcome to use them that day or bring them back for a return trip to StoneFire Pizza Company.

 

8. Do you provide an opportunity to have StoneFire Pizza Company all to ourselves?
StoneFire Pizza Company does provide close out packages. Call a member of our marketing staff to learn more about our exceptional packages.

 

9. What are are the capacities of your event spaces?
We can accommodate anywhere from 10 in one party room to 150 in five party rooms. Lounge room can accommodate up to 120 people. The Multi-Purpose room can seat 60.

 

10. Can we add-on things on the day of the event?
You are always welcome to add-on items throughout your event. Let a party coordinator know what you would like and they will be sure to accommodate your needs.

 

11. Are we allowed to bring in a cake?
You would be allowed to bring in a cake as long as you have a private event space. There would be no other food is allowed into StoneFire Pizza Company.